10/10/2011 10:00:00 AM 12:00:00 PM

Raising the Service Bar
Rick Heim

Would you like to have minimum service standards in your center but don’t know where to start? BPAA Education Committee member and industry consultant Rick Heim uses his years of experience to bring a BPAA Online Management Training outline de ned in the online course to life by de ning not just what customer service is but how to de ne and implement your own standards.

Earn 3 IBPSIA CEUs.

10/10/2011 2:00:00 PM 3:15:00 PM

Striking Corporate Events: Get ‘Em Out of the “BORED” Room
Maggie Parker

Get them out of the “bored” room and onto the lanes! Learn techniques on outside/inside sales and marketing to the corporate client, as well as team Building events for all sizes of corporations and bowling centers alike. Strike up fun for everyone from the most casual to the elaborate of events even without food and beverage on site! Let’s talk fun for everyone and the newest ways to do bring that corporate client to your center and then back for more!

10/10/2011 2:00:00 PM 3:15:00 PM

USA Bowling – Coaching Part 1
Jim Sturm

Part 1 gets you started on how to teach volunteers in your bowling centers the basic skills needed to coach the sport of bowling to our youth. After a short break, Part 2 follows this session.

Earn 3 IBPSIA CEUs.